Thank you for visiting and shopping at kirrahome.com.au. The following information sets out the terms and conditions that constitute our Shipping Policy.
Please note: the email and phone number you provide us at checkout may be used to contact you regarding your order and delivery.
PROCESSING YOUR ORDER
An email confirmation is sent to your email address after placing your order. Please keep this email as proof of purchase.
ORDER PROCESSING TIMES
Processing time refers to the time it takes for us to prepare your order for shipping.
All orders are processed within 3-7 business days upon payment confirmation. We will contact you if for any reason there is a delay processing your order. Orders are not shipped or delivered on weekends or public holidays.
If you require a package by a certain date, please contact us at hello@kirrahome.com.au prior to ordering to confirm availability.
SHIPPING AND DELIVERY TIMES
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
Kirra Home ships Australia wide using Australia Post, Sendle and/or other reputable courier companies. Deliveries to PO Boxes is unavailable. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Kirra Home does not ship Internationally at this time, please contact us at hello@kirrahome.com.au for an estimate of delivery costs to countries outside of Australia.
As at 1 July 2024 deliveries to major Australian cities and metropolitan areas are taking approximately 4-7 business days. Depending on remoteness, delivery times may take longer than the approximate times so please take this into account when placing your order.
Please note: Business day means Monday to Friday, except public holidays.
LATE DELIVERIES
Kirra Home will not be held liable for any deliveries outside of approximate delivery times. Although we do our very best to have your order delivered as soon as possible, once the parcels are with the courier service and out of our hands, we do not have full control over the delivery. If you do experience any problems with delivery time frames, please contact us at hello@kirrahome.com.au so we are able to assist in finding a solution.
Kirra Home will not be held liable if a parcel goes missing or is lost during transit with Australia Post, Sendle and/or other reputable courier companies.
SHIPMENT DETAILS, CONFIRMATION AND TRACKING
It is vital that you provide accurate delivery details. Delays are likely to occur if an incorrect address has been provided. Couriers may charge additional fees if the nominated address is changed after they have already collected the parcel. Any orders returned to us due to an incorrect or insufficient delivery address, inability to access a property, failure to contact a courier after a delivery attempt or failure to collect from an approved pickup outlet, will incur a re-shipping and re-delivery charge at the standard shipping rate that Australia Post, Sendle and/or other reputable courier companies charge.
Kirra Home will replace or refund parcels incorrectly addressed by us, however, we accept no responsibility for deliveries made where incorrect addresses are supplied and deliveries are subsequently made.
Please note that the email you provide us at checkout will be the one our system sends your Order Confirmation and Shipping Confirmation emails to. If sending as a gift, we strongly recommend using your own email address and not your recipients so you will receive all order and shipping updates.
You will receive a Shipment Confirmation email containing your tracking number once your order has been shipped.
SHIPPING FEES
Kirra Home currently offers a Flat Rate Shipping fee of $12.95 on all orders Australia wide.
Damaged or lost orders should be resolved with Australia Post, Sendle or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of kirrahome.com.au.
DAMAGED GOODS
Kirra Home carefully package all our parcels in protective packaging. Damaged or lost orders should be resolved with Australia Post, Sendle or the courier company directly and we are not responsible for goods that are damaged in transit. However in the unfortunate event that a delivery is damaged, please save all packaging materials and damaged goods and contact us within 48hrs of receiving your parcel. Replacement of damaged or lost items is made at the discretion of Kirra Home.